India | Singapore | Zimbabwe | Comores | A&N Islands jerome@stigmata.co.in

India | Singapore | Zimbabwe | Comores | A&N Islands

India | Singapore | Zimbabwe | Comores | A&N Islands

jerome@stigmata.co.in

jerome@stigmata.co.in

jerome@stigmata.co.in

jerome@stigmata.co.in

Terms of Service

Stigmata Techno Solutions offers the following services for our paid apps available in the Atlassian Marketplace.

We will handle any enquiry within 24 hours. All services are fulfilled following our “best-effort” policy.

 

Working time: Monday – Friday, 10.30 am – 7.30 pm (IST).

Support Email :   

support@stigmatatech.com                       

support@stigmata.co.in

jerome@stigmatatech.com

Stigmata Techno Solutions is closed on the following days:

New Year Day                        1st January

Pongal                                    14thJanuary

Thiruvalluvar Day                 15thJanuary

Uzhavar Thirunal                  16thJanuary

Republic Day                         26thJanuary

Good Friday                           2ndApril

Telugu New Year/Ugadi       13thApril

Tamil New Year                     14thApril

Mahavir Jayanti                     25thApril

May Day                                 1stMay

Bakrid/Eid-al-Adha               20thJuly

Independence Day                15thAugust

Ganesh Chaturthi                  10thSeptember

Gandhi Jayanti                       2ndOctober

Vijaya Dashami                      15thOctober

Diwali                                       4thNovember

Christmas Day                       25thDecember

 

Our support services include:

  • Installation support
  • Upgrade support
  • Troubleshooting of Stigmata Techno Solutions apps
  • Help with workarounds

 

The following services are not included in our support program and are therefore invoiced separately:

  • Product training
  • Support for clients not in possession of a valid product license or user contract
  • Support for clients with apps not supplied by Stigmata Techno Solutions
  • Support for clients experiencing problems with Confluence
  • Help with Confluence versions no longer supported by Stigmata Techno Solutions apps
  • Help with Confluence configurations created by the client and not supported by current versions of Confluence
  • Enquiries concerning beta releases or products still in the development phase
  • Help with problems caused by modifications to Stigmata Techno Solutions Enterprise Theme templates (if the client made those modifications)